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At Rooh-E-Libaas, we want our customers to be fully satisfied with their purchases. If you need to cancel an order, we are here to assist you. Please review our cancellation policy below: Cancellation Policy

  • Orders can only be canceled within 24 hours of placing the order.
  • After 24 hours, the order is processed and cannot be canceled.
  • To cancel your order, please contact us immediately via email at [itsroohelibaas@gmail.com] or text our customer service team at +91 6280-335112 .
  • Provide your order number and reason for cancellation in the request.
  • Our team will respond promptly to confirm your cancellation.

 Refund Process

  • If your order is canceled within the specified time frame, we will issue a full refund to the original payment method.
  • Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment provider.

Non-Cancelable Orders

  • Once an order is processed and dispatched, it cannot be canceled.
  • Customized or tailored items cannot be canceled after the order has been confirmed due to the bespoke nature of the products.

Order Modifications

  • If you wish to modify your order (e.g., change size, color, etc.), please contact us as soon as possible. If the order is not yet processed, we will do our best to accommodate your request.
  • After the order has been processed or shipped, modifications will not be possible.

Exceptions

  • In rare cases, if an item becomes unavailable after you place the order, we will notify you immediately and offer you a refund or an alternative product.

Contact Us

If you have any questions or need further assistance regarding cancellations, please do not hesitate to reach out to us:

Rooh-E-Libaas

Email: itsroohelibaas@gmail.com

Phone: +91 6280-335112

Address: B/13 Ramneek Avenue,Jalandhar,144012